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Customer service



If the goods you've received are damaged, faulty, or not what you originally ordered, we will be happy to exchange the items or offer you a refund if you contact us within 7 working days.
Please notify us immediately by emailing or calling us on +44(0)330 111 0032.
To ensure prompt resolution, please provide the order number and keep the box, packing materials and the damaged items for inspection by the carrier.
This policy is only applicable to purchases made online at; we are unable to process exchanges or returns for purchases made within a partnered retail location.
This policy does not affect your rights under law as a consumer, which apply in addition.


Please contact Customer Services via email or telephone for our Return policy
Please remember to obtain and keep the proof of postage receipt and your tracking number. Courier charges for parcels are the responsibility of the customer.
Goods must be returned to us at our distribution centre within 14 working days of delivery to you or notifying us of cancellation. Please ensure that the returned parcel is properly sealed.
However you return your parcel, please retain your proof of postage in order to provide proof to us that you have returned the goods in the unlikely event that we do not receive the returned parcel. We cannot accept liability for returned goods lost in transit.
Customers wishing to return fragrance items should have regard to any labelling and packaging guidelines produced by Royal Mail or any other courier that is used.


If you have chosen a refund for your returned product, we will process the calculated refund within 14 days of receiving your returned goods. Provided that you have returned the goods to us in their original condition at our distribution centre within 14 working days from delivery to you or you notifying us of cancellation. You will receive email notification of your refund from our Customer Service Team.
If you have requested an exchange or replacement on your Returns note, this will be processed within approx. 7 working days of receiving your returned goods and will be delivered via standard delivery.


Please refer to our Terms and Conditions.


Please visit the CONTACT US section if you have a complaint, or e-mail


If you have purchased a foundation or concealer on and it is not a good match to your skin when it arrives, please get in touch with our customer service team by emailing or messaging +447436250340 on Whatsapp.
We will help you find your perfect match of foundation or concealer and send you a new one free of charge (1 per customer).
Please note, we reserve the right to alter or withdraw this guarantee.
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